x bajie Privacy Policy

x bajie is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") sets out how x bajie collects, processes, stores and uses the personal information of users ("you", "member") of its website, mobile application and related services ("Platform").

This policy applies to all users of the Platform — whether registered members or visitors. By using x bajie's services or creating an account, you agree to all the terms of this policy.

This policy has been drawn up in accordance with applicable laws and data protection regulations in Bangladesh. x bajie believes that every person has a fundamental right to control their own information.

x bajie collects only the information necessary to provide its services. We have no policy of collecting unnecessary or excessive data.

2.1 Information Collected Directly

Information you provide directly during registration or account management:

• Full name, date of birth and nationality
• Mobile number and email address
• Password (stored in encrypted form — never stored in readable form)
• Copy of national ID or passport (when identity verification is required)
• Payment information — bKash, Nagad, Rocket, Upay or bank account details (for processing transactions)

2.2 Automatically Collected Information

Some information is collected automatically while you use the Platform:

• IP address and device identifiers
• Browser type, version and operating system
• Time of visits to the Platform, page view sequence and session duration
• Transaction history — deposit, withdrawal and game play records
• Information collected through cookies and similar tracking technologies (see: Section 4)

2.3 Information Received from Third Parties

In some cases, limited information about you may reach us through payment processors or identity verification services. This information is used only for the necessary purpose and is stored under the same protection.

x bajie uses collected information only for the specific purposes listed below. Information is not used for any purpose outside this list.

• Account creation and management: Registration, login verification, password recovery and ensuring account security.
• Service delivery: Enabling gameplay, betting services, bonus and reward distribution, and storing game history.
• Financial transactions: Processing deposits and withdrawals, detecting fraud and maintaining financial records.
• Customer support: Providing assistance via live chat or email and resolving complaints.
• Security and fraud prevention: Detecting unusual activity, preventing multiple accounts and protecting the integrity of the Platform.
• Responsible gaming: Identifying unusual or risky behaviour and providing support to the relevant member.
• Relevant notifications: Keeping you informed about membership updates, promotional offers and important policy changes.
• Service improvement: Conducting analysis to improve the user experience.

x bajie has put in place industry-standard technical and organisational measures to protect user data.

6.1 Technical Security

• SSL encryption: All communication between the Platform and your device is protected by TLS/SSL encryption.
• Password hashing: Passwords are never stored in readable form — they are hashed using strong cryptographic algorithms.
• Firewall and intrusion detection: Continuous monitoring is in place at the server level.
• OTP verification: Sensitive actions — such as changing a password or making a large withdrawal — are protected by OTP verification.

6.2 Organisational Security

• Only staff who need it are granted access to personal data (least privilege principle).
• Staff who handle data are bound by confidentiality agreements.
• Regular security reviews and audits are conducted.
• A rapid response plan for data breaches is in place.

As an x bajie user, you have the following rights over your own information:

7.1 Right to Access

You may ask what information x bajie holds about you. A summary of this information can be requested from account settings or through customer support.

7.2 Right to Correction

If any information we hold about you is incorrect, you can request a correction. General information can be edited directly from the account profile page; changes to identification-related information will require assistance from customer support.

7.3 Right to Deletion

If you request account closure, x bajie will delete as much information as possible. However, financial records and fraud-prevention data may need to be retained for a set period due to legal obligations (see: Section 8).

7.4 Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time. This withdrawal will not affect your ability to use the main service.

7.5 Right to Complain

If you have any concerns or complaints about this policy, you can contact us at [email protected]. We take all user data-related complaints seriously.

The Responsible Gaming policy also sets out various rights and tools for managing your own gaming experience — such as setting deposit limits, self-exclusion or taking a break.

x bajie retains personal information only for as long as necessary:

• Active account data: Retained while the account is active and used to deliver services.
• Closed account data: Certain information may need to be kept for several years after account closure due to financial and legal compliance requirements.
• Transaction records: Details of deposits and withdrawals are retained for an extended period for financial and legal needs.
• Security logs: Retained for as long as required for fraud detection and system security.
• Marketing consent records: Retained as proof of legal compliance.

After the set period, data is securely deleted or anonymised so that it can no longer be used to identify any individual.