FAQ

x bajie FAQ — Answers to All Your Questions

From KYC verification to withdrawals, VIP cashback, slot games, and cricket betting — find detailed answers to the most asked questions by Bangladeshi players about x bajie, all in one place. If you cannot find your question below, contact our support team.

25 Detailed Q&As
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Section 01

Identity Verification (KYC)

x bajie verifies identity in certain cases to ensure account security and confirmed payments. The questions below will help you understand the full process.

Identity verification at x bajie is done primarily for account security. It confirms that the account is being used by its rightful owner and prevents misuse by anyone else. Before a large withdrawal, the platform also needs to ensure the funds are going to the correct person's account. This is necessary to protect your own money.

x bajie typically requests verification when you make a large withdrawal for the first time, or if suspicious activity is detected on the account. It may also happen as part of a routine security review. Documents are not always requested immediately when a new account is opened — but having them ready in advance makes the process faster when needed.

x bajie generally accepts a National ID Card (NID), passport, or birth registration certificate. The document photo must be clear — blurry or damaged images are not accepted. For address verification, a bank statement or utility bill can be used. Contact the support team for the latest accepted document list.

If your documents are rejected, first find out why — it is usually due to poor image quality or an expired document. Retake the photo in good lighting and resubmit. If the problem continues, contact x bajie's 24/7 live chat support — they can help you in English.

Yes. x bajie uses SSL encryption to keep all information secure. Your personal documents are used only for the verification process and are not shared with third parties. For more details, you can read the privacy policy, which clearly explains how information is stored and used.
Section 02

How to Withdraw

If you have questions about withdrawing via bKash, Nagad, or bank, see the answers below. Full deposit and withdrawal information is available on the x bajie wallet page.

After a withdrawal request is approved at x bajie, the money generally reaches your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours. For bank transfers, the bank's own processing time may add to this. If KYC verification is not complete for a first withdrawal, it may take a little longer.

The minimum withdrawal amount at x bajie is ৳1,000. Amounts below this cannot be withdrawn. The minimum deposit limit is ৳500, which is separate from the withdrawal limit. Before submitting a withdrawal request, make sure your account balance is sufficient and that the wagering on any active bonus has been completed.

A "pending" withdrawal means the request is being processed. It normally completes within 30 minutes to 3 hours. If more than 3 hours have passed and it is still pending, contact x bajie's live chat support. Having your transaction ID or reference number on hand will help resolve the issue faster.

Yes, for security reasons x bajie always recommends that withdrawals be made to the bKash, Nagad, Rocket, or Upay number registered in your own name. Attempting to send funds to someone else's wallet may cause the transaction to be held or require additional verification. This is to protect your own money.

x bajie's withdrawal facility is available at any time of day, seven days a week. Requests can be made at night or on Fridays and Saturdays as well. Processing time remains the same — 30 minutes to 3 hours. Bank transfers may be slightly affected by the bank's working days.
Section 03

VIP Benefits

The x bajie VIP program has four levels — each offering weekly cashback and special benefits. For more details, visit the x bajie VIP page.

The x bajie VIP program has four levels in total: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.1%; and Platinum — up to 1.5% weekly cashback. Higher levels also get faster withdrawal processing and special promo offers.

Weekly cashback is calculated based on your net loss for that week (total losses minus total winnings). For example: if a Gold level member has a net loss of ৳20,000 in a week, the cashback would be ৳20,000 × 1.1% = ৳220 cashback. If you have a net win in any week, cashback does not apply for that week.

Beyond cashback, higher VIP tiers at x bajie include personalised promo offers, special birthday rewards, and priority support in select cases. Platinum-tier members enjoy the most benefits. Full details of VIP benefits are available on the x bajie VIP page.

Your x bajie VIP level advances based on your overall activity on the platform. By depositing regularly and staying active, you gradually move up to the next level. Rather than fixed turnover or deposit thresholds, the assessment is based on your overall engagement.

Once cashback is added to your account you can use it, but you need to meet the specified wagering requirement before withdrawing. Read the Terms and Conditions or ask the support team for full details. Once wagering is complete, the cashback amount can be withdrawn just like a regular balance.
Category 04

Slot Games

Everything you need to know about choosing a budget, understanding RTP, and jackpots before you start playing slots is explained below in plain terms. Visit the Slots page to see more games.

At x bajie you can start playing slots with a minimum deposit of ৳500 through any payment method. The same limit applies for bKash, Nagad, Rocket, Upay, or bank transfer. For smaller budgets, you can choose low-bet slots such as PG Soft or JILI games, where you can play for very little per spin.

RTP stands for Return to Player — the theoretical percentage of the total amount bet that may be returned on average over the long term. For example, Fortune Mouse's maximum RTP of 96.96% means that over the long term, for every ৳100 bet, an average of approximately ৳96.96 may be returned. This is not a guarantee — every spin operates completely independently.

A progressive jackpot is a prize that grows gradually with every bet placed. The prize amount keeps accumulating until someone wins it. x bajie has a number of jackpot slots from JILI and other providers. The chance of hitting a jackpot is low, but winning one can pay out a large amount.

Many slot games have a demo or free-play mode where you can understand the game mechanics without using real money. However, winnings in demo mode cannot be withdrawn. Playing popular games like Gates of Olympus, Sweet Bonanza, or Fortune Tiger in demo mode first before playing with real money is a good approach.

Free spins in a slot game are usually triggered when a certain number of scatter symbols appear — this is the game's built-in bonus feature and requires no separate deposit. Games like Starlight Princess or Big Bass Bonanza are well known for this feature. Winnings from free spins are added directly to your balance.
Category 05

Cricket & Sports Betting

Learn about reading odds, placing multiple bets, and how results are settled before betting on BPL or T20 matches. See the Cricket Betting page for a detailed betting guide.

Decimal odds are straightforward: multiply your stake directly by the odds to get the total return. Example: Team B's odds are 2.75 — a ৳1,000 bet on Team B winning returns ৳2,750 in total (including ৳1,750 profit). The higher the odds, the lower the implied probability — but the greater the return if you win.

Placing multiple selections together is called an accumulator or multi-bet. All odds are multiplied, so the potential return is much higher. Example: if three selections have odds of 1.50, 1.70, and 1.90, the combined odds are 1.50 × 1.70 × 1.90 = 4.84 — a ৳100 bet returns ৳484 if all win. However, if any one selection loses, the entire bet is lost.

At x bajie, the most used markets for BPL and T20 matches are match winner, top batsman/bowler, runs per over (over/under), powerplay score, and innings total. For Bangladesh Tigers matches, the match winner market sees the most betting. In-play betting is also available during live matches.

If a match ends as no-result due to rain or any other reason, the bet stake is generally refunded. If a match concludes with fewer overs than scheduled and the result is officially declared, bets are settled based on that result. The specific rules are detailed in x bajie's Terms and Conditions.

Handicap betting gives the weaker team a virtual advantage (such as extra runs or goals) to create a more level contest. Example: if Team B is given a 15-run handicap, a bet on Team B means you lose the bet only if they lose by 16 or more runs — if they lose by fewer or win outright, the bet wins. This makes betting on less competitive matches more interesting.

Didn't find your answer? Ask us directly

If you couldn't find the answer to your question in this FAQ, x bajie's support team is always ready to help. Support is available in both Bengali and English. Only players aged 21+ should get in touch.

Live Chat

24 hours a day, 7 days a week — use the live chat button from any page on the site to talk to us right away. Replies are available in Bengali.

Email Support

For written support, email us at: [email protected] — replies are usually quick on business days.

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